Network Diary Help

Overview
FAQ
Installing the Server
Installing the Client
Using the Diary
Client Apps
Server Apps

Troubleshooting
Power User Tips
Customisation

Report a bug by emailing
djmurray@acutesoftware.com.au

The Diary Client will not Start
Cant find the Server
The Server returns no data
Client Timed out waiting for Server
InfoLink seems to freeze on the hour (eg 11:00:00 AM ) for 3-20 seconds
Server displays error in list saying 'cant copy common_* files'

General Windows Troubleshooting Procedures

Last revised 18-Nov-2001 (C) Acute Software 2001

The Diary Client will not Start

1. try rebooting your PC (it may have locked up)
2. shutdown other programs and restart the Diary Client
3. try other programs - does Explorer, Word, Internet Explorer, etc work. If they don't then you have a problem with your PC not related to the diary. If they DO work, read below.
4. Try deleting your netDiary.ini file and running the ClientSetup program again. There may be a corrupted setting.
5. Write down any error message you get and email it to support@acutesoftware.com.au
6. You can also try re-installing the network diary client (some of your DLLs may have been overwritten by another programs installation.

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Cant find the Server

1. Go to the Network Neighbourhood and see if you can see the server. If NOT then you have a problem with your networking which is not related to Acute Software. If you can see the Server which has the Diary server program installed, then read below
2. Make sure the server is running
3. Make sure the servers datapath is shared ( \public )

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The Server returns no data

Check the search criteria – try ticking all months or all users.

There may be no data available - that is, the user may not have entered any events

Also, the clients may have elected not to save ANY data

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Client Timed out waiting for Server

1. Make sure the server is still running
2. Make sure the clients network path is pointing to the correct path
3. Make sure you are running the correct version
4. Check for excessive load on the server – try just getting records for 1 month
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InfoLink seems to freeze on the hour (eg 11:00:00 AM ) for 3-20 seconds

This is generally caused when the PC which the server is running on, has been turned off or the connection to the server has failed

It occurs because each hour InfoLink will 'ping' the server, and because the drive is mapped to a PC which is not connected; a delay occurs. This behaviour occurs in Windows explorer as well (mapping a drive to a PC then turning the PC on - Explorer takes 3-20 seconds to respond when opening) Workaround
Fix the network problem, or; if the server is going to be down for a long time, unmap the drive for the Network diary datapath
You can also tick Run in Local Mode Only in the Diary Client Options to prevent InfoLink from EVER looking for a Network server [dont forget to turn it on again when you run the server]

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Server displays error in list saying 'cant copy common_* files'

this is a known bug with versions prior to 2.1
You can download the latest version, or the workaround is to create (or download) 2 text files common_locations.txt and common_references.txt and save them to your data directory (where the server saves all the clients files) The error message doesn't really affect the diary in any way - the files are just a method of standardizing lists of references and locations - you can edit them to suit your needs using any text editor.

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General Windows Troubleshooting Procedures

This section gives a very basic method of troubleshooting windows

1. Have you changed any hardware
2. Have you installed any software recently
3. Do other applications still work
4. Run the Windows 'Help Troubleshooter' to assist in finding any problems on your PC (Start Menu --> Help ---> 'Troubleshooting' )
5. Did you change any settings in control panel. 6. Make sure you have the latest version of the program you are having problems with. This may involve downloading the latest patch from the authors website.

Contact the Support Email if you have any other problems or questions